网络社会矛盾的社会风险分析与应对

Analyzing and Dealing with the Social Risks of Online Social Contradictions

随着互联网使用的普及与便捷化,社会矛盾通常都会在网上传播,成为网络社会矛盾,并增加该类事件的风险。因此,很有必要从社会风险角度来分析和应对网络社会矛盾。但是目前还没有形成相关的分析框架和应对策略。针对这两个问题,本文尝试采用损失性(危害性)和不确定性(可控性)这两个社会风险指标,从涉事主体、传播范围和线下活动三个方面来建构评定网络社会矛盾的社会风险类型的分析框架,建构出了"网络社会矛盾的社会风险评定表"。并据此分析和评定了2017~2020年的热点网络社会矛盾事件,以考察其效用。最后从网络社会矛盾的"引导"和"管控"两个角度,提出了"强力式"、"切入式"和"淡化式"三种应对策略。

With the popularity and convenience of the Internet,social contradictions usually spread on the Internet and become online social contradictions,which increases the risk of such events.Therefore,it is necessary to analyze and deal with online social contradictions from the perspective of social risks.However,there is no relevant analytical framework and coping strategies.In view of these two problems,this paper attempts to use the two social risk indicators of loss(harmfulness)and uncertainty(controllability)to construct an analytical framework for assessing the types of social risks of online social contradictions from three aspects of the subject involved,the scope of communication and offline activities,and constructs the“social risk assessment table of online social contradictions”.Then,the hot online social contradiction events from 2017 to 2020 are analyzed and evaluated to investigate their utility.Finally,from the perspective of“guidance”and“management and control”of online social contradictions,three coping modes of“strong”,“cut-in”and“dilute”are proposed.