加强护理风险管理 促进护理质量提升

Strengthening risk management to improve the quality of nursing

为加强医院护理人员的质量意识及安全意识,提高为患者服务的水平和抗风险能力,护理部在强化护理质量管理的同时,对护理工作中 可能遇到的各种风险隐患进行了分析与评估,制定和完善了突发公共卫生事件紧急预案与护理工作有关的紧急风险预案20余项、护理质量管 理关键流程、护理缺陷管理措施等。通过加强护理风险管理,强化了护理人员的风险管理意识及质量意识,同时由于加强了与患者的沟通,护 理工作得到了患者及家属的理解和配合,密切了护患关系,促进了护理质量的提升。

In order to strengthen the safety and quality consciousness in nursing staff,improve the level of nursing service and ability of cope with risk, the nursing department strengthened the management of nursing quality, analyzed and assessed the possible risks in nursing work and set up more than 20 items of nursing risk prevention procedures correlated with the emergent public sanitation case prevention procedure, perfected the nursing quality management process and management measures of nursing defects. In general, intensifying the nursing risk management strengthened the nursing staff’s consciousness of risk and quality, promoted nurse-patient communication which can benefit for the understanding and cooperation of the patients and their family members, facilitated the nurse-patient relationship and improved the quality of nursing.