图书馆如何做好提高读者满意度的工作

How to Render a Satisfactory Librarian Service to the Readers

如何让读者满意,为读者提供全方位的服务,一直是围绕图书馆读者工作的一个话题,本文就读者满意度这个问题展开论述,把读者满意度作为图书馆工作的一个评价,探讨了如何从读者满意度上来提高馆员素质,加强和改善图书馆读者工作。

How to satisfy the readers and how to provide them with the all-round service have always been the issue of the readers' service of a library. The thesis, revolving around the topic, conducts a possible discussion and defines the readers' satisfaction as an evaluation of the library service and deplores how to , in terms of the reader's satisfaction, improve the quality of the librarians and further promote and fortify the library's readers' service as well.