图书馆用户满意度调查的问卷设计

The Questionnaire Design of Investigation of Library User's Satisfaction Rate

问卷设计是图书馆用户满意度调查活动的基础性工作,但在一般满意度调查案例中,因设计的调查问卷缺乏对用户个人情感的关注和对用户心理活动特点的分析,使对用户满意度的调查变成了对图书馆工作环节评价的调查。本文认为关注和研究用户个人心理感受才是图书馆用户满意度研究的出发点,人性化是设计一次成功的用户满意度调查的立足点,并在此基础上探讨了图书馆用户满意度调查问卷设计的方法和特点。

Questionnaire design is a foundmental work to investigate library user's satisfaction rate,but the designing of questionnaire is all lack of attention to the user's personal emotion and analysis of their mental activity The paper realizes that attention and analysis user themselve's mental taste is just the basis of investigating user's satisfaction rate,and humanness is the stand to design user's satisfaction rate,then discusses the way to design a questionnaire to investigate user's satisfaction rate.