9Pascore, G.C. Patient satisfaction in primary health care[J]. Evaluation and Program Planning, 1993, (6): 185 ~210
10Labarere, -J Francois, -P Bertrand, -D. Outatient satisfaction: validtion of a French-language questionnaire: data quality and identification of associated factors [J]. Clin-perform-Health-Care, 1999, 7(2):63~69