论大学图书馆实时解答服务的特征

Discussion on Characteristics of Real-time Answer Service in University Library

结合在实时解答服务中的实践和体会,论述了实时解答服务的主要特征:服务性、实用性、社会性、智能性、综合性、能动性、交流性、及时性、随机性、针对性,以及一些相关的解答技巧。

Based cussed the major theses, motility, on the practice and experience in the network information real - time answer service, this paper discharacteristics of real - time answer service, such as service, practicality, sociality, intelligence, syncommunion, timely, randomicity, pertinency, and some pertinent service skills.