患者满意度调查在提升护理质量中的作用

The function of patients' satisfaction survey in nursing quality improvement

目的探讨患者满意度调查在护理质量提升中的作用。方法采用自行设计的问卷调查表,每季度对全院33个病区各10名住院患者进行问卷调查,并将2004年第一季度和2005年第一季度的住院患者满意度进行了同期比较。结果2004年第一季度和2005年第一季度相关项目住院患者满意度的差异具有统计学意义(P<0.05),2005年较2004有所提高。结论提高患者满意度,有针对性地改进工作,有利于提高护理质量。

Objective To determine the function of patients＇ satisfaction survey in nursing quality improvement. Method Using a self - designed questionnaire,10 hospitalized patients in each of the 33 units were investigated every quarter of a year. Then, the data of patients＇ satisfaction in the first quarter were compared between year 2004 and year 2005. Result Patients＇ satisfaction in the first quarter of year 2005 showed significantly higher than that of year 2004, Conclusion It is beneficial for the promotion of quality of nursing to improve nursing service based on patients＇ satisfaction.