摘要
读者如何看待图书馆提供的服务,他们希望服务以什么方式提供是图书馆衡量其服务质量的重要参考依据。为了得到这些衡量指标,必须对读者展开相应的调查。2004年3月开始,清华大学图书馆以美国研究型图书馆协会(ARL)开展的LibQUAL+TM项目为蓝本,在读者中开展广泛的服务质量调查活动。详细介绍了清华大学图书馆此次读者调查活动的完整过程,并重点介绍了评估方法及相应的结果分析。
To achieve good services, libraries should find out how users think about library services and what they want those services to be. From March 2004, Tsinghua University Library started a project based on LibQUAL ＋^TM of the Association of Research Libraries （ARL）. In this paper, we present a whole practice process of library service quality survey in Tsinghua University Library, and discuss the evaluation method with result analysis in detail.
出处
《现代图书情报技术》
CSSCI
北大核心
2006年第3期76-81,共6页
New Technology of Library and Information Service
