肾病患者对医院人性化服务需求的调查研究

The survey of the patients with nephropathy in need of hospital human-based service

目的探讨肾病患者对10项医院人性化服务项目需求的差异。方法采用世界卫生组织对健康和卫生服务系统反应性问卷中涉及的10项医院人性化服务项目,对兰州大学第二医院住院的60例肾病患者进行问卷调查。将需求进行排序,然后将这1～10排序转化为3分法来分析。结果肾病患者对10项医院人性化服务项目需求排序,第1、2、3位的项目为医患交流(53.3%)、选择医生(53.3%),心理关爱(40.0%);第8、9、10位的项目为社会支持(56.7%),健康教育(53.3%),病情保密(50.0%)。结论针对人性服务,肾病患者更需要医患交流、选择医生和心理关爱,而对社会支持、健康教育、病情保密的需要则次之。

Objective To explore the diversity of the patients with nephropathy in need of hospital human based service. Methods Adopting 10 items involved in the hospital human based service of the World Health Organization questionnaire for health and sanitation reaction, questioning 60 hospitalied patients with nephropathy, sorting and analysing the result. Results The patients need most were the intercommunication between doctors and patients （53. 3%）, the freedom to choose doctors（53. 3%） and the mental health care （40. 0%）. The patients need least were the social supports（56.7%）,the health education（53.3%）and keeping secret for their illness （50.0%）. Conclusion the patients with nephropathy need most. about the hospital human-based service are the intercommunicaon between doctors and patients, the freedom to choose doctor and the mental care and love. While, the patients need least are the social supports, the health education and keeping secret for their illness.