4Buchanan LE, Luck Demanne, Jones TC. Integrating Information Literacy into the virlual University: A Course model. Library trends 2002, 51(2):144-166.
5Dervin B, Nilan M. Information needs and use. Annual Review of Information Science and Technology, 1986, 21:3 -33
6Belkin N J. Anomalous states of knowledge as a basis for information retrieval. Canadian Journal of Information Science, 1980, 5(5):133-143.
7Dervin B. Sense - making theory and practice: an overview of user interests in knowledge seeking and use. Journal of Knowledge Management, 1998, 2(2) :36-46.
8Ingwersen P. Information retrieval interaction. London: Taylor Graham Publishing. 1992
9Julien H, Lawrence J D. Library & Information Science Research,2000, 22(3) :291 -309.
10Chennells R, Foster J. An assessment of user requirements in the area of networked information systems. JANET Network Information Services Project Initial Study, 1989(2) :34 -56.