知识员工绩效考评的现状、问题及展望

Performance Appraisal on Knowledge-dirven Employees

知识员工的绩效考评面临巨大挑战、关系绩效受到重视、三类考评方法有不同程度的应用。与此同时,知识员工涵盖对象的模糊、绩效内涵的争议以及考评方法取舍建议的缺乏困扰着人力资源管理者。根据工作性质来判断知识型工作,进而界定知识员工;通过人格特质,如大五人格来预测关系绩效;在总结提炼知识员工绩效特征的基础上,依据绩效特征设计来选取相应的考评方法。

This paper points out the importance of conducting knowledge - driven employee performance appraisal involving relationship performance appraisal and three other appraisal methods. However, there still some existing problems in this area such as the unclear definition and scope about knowledge - driven employee, the dispute over connotation, and the insufficient guidence, etc. The paper holds that this concept can be defined by clarifying their work posiron nature, relationship and performance can be assessed from the personal characteristics prediction method with the five - factor model. By generalizing the characteristics of this appraisal, it presents the corresponding knowledge - driven methods for employee perfomance appraisal.