服务型制造的起源、概念和价值创造机理

Origin, Conception and Value Creation of Service-Embedded Manufacturing

制造与服务的融合,促使传统概念的产品向具有丰富服务内涵的"产品系统"连续谱的演变,以及"新制造业"的涌现。服务型制造是"新制造业"的先进制造模式,是基于制造的服务、面向服务的制造。服务型制造引入顾客成为"合作生产者",通过多企业主体相互提供生产性服务和服务性生产活动,延伸和扩展传统制造价值链,自发实现资源的整合、业务流程的协作和"产品系统"的创新,实现"合作生产者"的价值增值。

The merge and interaction between services and manufacturing triggers the evolution of traditional conception of product into ＂product systems＂ spectrum and actuates the emergence of ＂New Manufacturing＂ ,both of which are enriched by services. Service-embedded manufacturing is proposed as a new type advanced manufacturing paradigm of the ＂new manufacturing＂ ,which is based on manufacturing and service-oriented. Service-embedded manufacturing paradigm is different from traditional manufacturing paradigms. Traditionally, customers are independent of manufacturing business process. With this new paradigm, customers become ＂cooperative producers＂. Therefore ,they involves in the service and manufacturing process in a self-organization way. Firms collaborate with each other by providing producer services and service-oriented production ,which prolongs and extends traditional manufacturing value chains ,integrates dispersed resources and collaborates business processes of different agents spontaneously. Service-embedded manufacturing paradigm can create more values for ＂cooperative producer＂ and better innovate ＂product systems＂