摘要
对以“过程创新”为特征的企业过程再造和以“连续改进”为特征的全面质量管理的关系进行了研究,明确了两者的联系与区别,并提出了两者集成的思想与方法。
In this pape, the relationship and differences betwee Business Process Peengineering (BPR),featured by 'Process Innovation',and Total Quality Management (TQM),characterized by 'continuous imPIDVe-ment', are studied and differelltiated. Finally, the idea and method of intghion of BPR and TQM are presented.
出处
《工业工程与管理》
1998年第5期31-36,48,共7页
Industrial Engineering and Management
基金
国家自然科学基金!79600023
航空基金!96J55007
河南省教委科学基金