我国社区卫生服务利用及居民满意度的分析研究

Utilization of Community Health Services and Its Satisfaction among Residents in China

目的探讨我国社区卫生服务利用及居民满意度的情况及相关问题。方法采用随机抽样方式对我国22个省、自治区、直辖市的社区居民进行问卷调查,共发放问卷10000份,回收有效问卷6949份,有效回收率为69.5%。结果我国社区卫生服务的知晓率为72.8%,利用率为61.6%,居民的就诊目的大多为健康咨询和诊疗配药,35.3%的居民选择到社区卫生服务机构就诊。社区居民对医护人员服务、机构硬件设施和就诊费用的平均满意度都在3分以上。结论应落实和完善社区卫生服务相关的政策和法规,加大宣传力度,增加财政投入,加强人才队伍的建设,改善硬件配套设施。

Objective To learn the condition and the relative problems about utilization of community health services and its satisfaction among residents in China.Methods Random sampling way was taken for the community residents among nationwide,recycling 6 949 valid questionnaires from 10 000 totally given out;the effectively received rate was 69.5%.Results The recognizing rate of community health services in China was 72.8%,and utilization rate was 61.6%.Medical purpose is mostly for health counseling and medical prescriptions,and 35.3% of residents chosen to community health service agencies.Average scores of satisfaction of medical personnel service,organization of the hardware facilities and medical expenses were more than three.Conclusion It is necessary to implement and improve the related policies and regulations,enhance propaganda,increase financial investment,strengthen the construction of medical talent team,and improve hardware facilities of the community health services.