5Mathieu,V.Service Strategies within the Manufacturing Sector:Benefits,Costs and Partnership[J].International Journal of Service Industry Management,2001,12(5):451-475.
6Plepys,A.Environmental Implications of Product Servicising:The Case of Outsourced Computing Utilities[D].IIIEE Dissertations,Lund University,Sweden,2004.
7Meijkamp,R.Changing Consumer Behavior through Eco-efficient Services:an Empirical Study of Car Sharing in the Netherlands[D].Ph.D.Thesis,Delft University of Technology,Delft,The Netherlands,2000.
8Berry,L.L.and Parasuraman,A.Marketing Services:Competing Through Quality[M].NY:The Free Press,1991:9.
9Bitner,M.J.Services Marketing:Perspectives on Service Excellence[J].Journal of Retailing,1997,73(1):3-6.
10Vandermerwe,S.and Rada,J.Servitization of Business:Adding Value by Adding Services[J].European Management Journal,1988,6(4):314-324.
