北京市某城区高血压患者“社区健康通”的知晓和使用情况调查

Awareness and Usage of Community Health Service Hotline among Hypertensive Residents in an Urban District of Beijing

目的了解目前北京市某城区社区卫生服务机构"社区健康通"开展的现状以及使用者对"社区健康通"的满意度情况。方法采用分层随机抽样的方法,对3 698名社区高血压病患者进行问卷调查,调查患者对"社区健康通"是否知晓及知晓途径、是否曾经拨打过"社区健康通"、拨打目的及对服务的满意度等情况。结果在被调查的社区高血压病患者中,对"社区健康通"服务的知晓率为29.5%,而使用率仅为11.0%,使用目的主要为健康咨询、用药咨询和急症咨询,91.0%的使用者对服务表示满意。结论 "社区健康通"在社区高血压患者中知晓率较低,但其服务在已知人群中的满意度相对较高,它确实能解决社区居民的一些健康问题,应在社区居民中大力提倡推广。

Objective To realize the current situation of implementation of Community Health Service Hotline and the degree of satisfaction among community residents in communities of a certain urban district in Beijing. Methods By the stratified random sampling questionnaire survey was conducted among 3 698 patients with hypertension,which covered whether and how they aware the hotline,whether they once utilized it,the reason to use it and the degree of satisfaction from the services received. Results The awareness rate of the medical services telephone hotline by the patients was 29.5% but the utilization ratio was only 11.0%.The utilization reasons were mainly to seek advices on health care,medication and emergencies.The degree of users′ satisfaction reached 91.0%. Conclusion The awareness level of Community Health Service Hotline by the community patients with hypertension is lower.However,the degree of satisfaction on services rendered is relatively high.It definitely can solve some problems of residents′ health,being highly recommendable.