读者满意度测评方案的编制及实施——以天津外国语大学图书馆为例

On the Formulation and Implementation of Questionnaire on Readers' Satisfaction——Taking the Library of Tianjin Foreign Studies University as an Example

本文论述了图书馆对读者满意度测评的意义及目的,同时就问卷内容设计,测评指标的量化及对测评结果进行综合分析等方面进行了探讨。并结合外语院校特点对馆藏资源按语种分类进行测评,以提高测评效果。

This article describes the evaluation of readers＇ satisfaction in school library and its purpos. It studies the formulation of questionnaire, measurement of indicators and comprehensive analysis of the results. And it puts forward that the library should make classification evaluation for the library resources in the foreign languages institutions combined with their characteristics.