摘要
强制性公民行为是员工因感受到来自主体、客体及环境的压力,被迫表现出来的一种非自发性公民行为。它的出现将增加员工的工作压力和疲惫感,提高员工的离职意愿,降低工作满意度和工作绩效。组织中常通过强制性说服、角色定义、刻意追求OCB三种辱虐型领导方式形成强制性公民行为。
Compulsory citizenship behavior is nonspontaneous citizenship behavior which employees engage in under the pressure of subject,object and environment.The results of it's emergence will be higher levels of job stress and burnout,more intentions to leave the organization,lower levels of job satisfaction and performance.The compulsory citizenship behavior is usually formed by abusive supervisions such as coercive persuasion,role definition and deliberately chase for OCB in organization.
出处
《企业活力》
2011年第12期50-54,共5页
Enterprise Vitality
关键词
组织公民行为
强制性公民行为
辱虐型领导
organizational citizenship behaviors
compulsory citizenship behaviors
abusive supervision