人性化服务护理模式在口腔修复门诊的应用

目的探讨人性化服务护理模式在口腔修复门诊的应用效果。方法在广东省口腔医院口腔修复门诊推行人性化服务护理模式,一切以患者为中心,营造一个人性化的就诊环境、规范护士的服务礼仪及业务操作、延伸护理服务范围,做好诊疗后的护理指导。结果人性化服务护理模式提高了护理服务质量,增加了患者的满意度,增加了就诊患者的数量,提高了医院的社会效益和经济效益。护理后就诊环境满意度为96.3%,护士礼仪与态度满意度为95.2%,护理质量满意度为94.1%,总体满意度为95.8%,与护理前比较,P<0.05,差异有统计学意义。结论人性化服务护理模式不仅让患者感到温馨、舒适,医护人员也同样感到轻松和愉悦,对科室的工作效率,医院的声誉效益,患者的满意率都起到积极的作用。

Objective To explore the humanistic nursing mode in stomatology clinic effect of oral cavity repair. Methods In my hospital dental clinic to carry out humanistic nursing mode, all patients as the center, to create a humanistic medical environment, standardized nursing service etiquette and business operations, extension of nursing services, good treatment nursing instruction. Results Human services care model to improve the quality of care, increased patient satisfaction, increased the number of patient flow, improve the social and economic benefits of the hospital. Care after the examination environment satisfaction was 96.3%, nurses etiquette and attitudes satisfaction was 95.2%, the quality of care satisfaction was 94.1%, 95.8% overall satisfaction with care before, P 〈0.05, significant difference. Conclusion Humanistic nursing model not only makes patients feel warmth, comfort, health care workers also feel relaxed and happy, the sections of the work efficiency, the reputation of a hospital benefits, patient satisfaction rate have played a positive role.