2Federal Benchmarking Consortium. Serving the American Public, Best Practices in One - Stop Customer Service [ EB/OL ]. http://www. npr. gov/library/papers/bench- mrk/onestop.html, 1997/2006-06-03.
3Herbert Kubicek, Martin Hagen. ONESTOP- GOVERNMENT IN EUROPE: AN OVERVIEW [ EB/OL]. http://www.egov. vic. gov. au/pdfs/OneStop.pdf, 2000/2006-06-03.
4Service Canada Implementation Team. Review of International One- stop Access Initiatives [ EB/ OL]. http ://www. iccs- isac. org/eng/pubs/sw_bernardi. doc, 2000 - 11/2006 - 08 - 02.
5Steve Barclay. Enhancing Participation in Service Delivery and Policy Development- the HKSAR Approach [ EB/ OL ]. http ://www. agimo.gov. au/ data/assets/pdf_file/ 38870/041118sb. pdf,2004 - 11 - 18/2006 -06 -03.
6World Bank, e - Development Thematic Group. Highlights of e - Development Thematic Group Events in FY05 - 06 [ EB/OL ]. http ://siteresources. woddbank. org/INTEDE- VELOPMENT/News% 20and% 20Events/20833000/Highlights - e - TGEventsFeb24. pdf, 2006 - 06/2006 - 08 - 03.
7Shuichi Takano. Building E - Government in Japan [EB/OL]. http://adbi. adb. org/conf- seminar - pa- pers/2005/06/15/1152. building. egovernment. japan/, 2005 - 07 - 01/2006 - 06 - 03.
9Alexander Schellong, Dieter Marls. Citizens preferences towards One - Stop Government [ EB/OL ]. http ://dgrc. org/dgo2004/disc/posters/tuesposters/p _ schellong. pdf, 2004/2006 - 06 - 03.
10Yu- Chuan Lin. Make Government One- Stop Service a Reality - The Development of e - government Common Platform and Cluster Services[ EB/OL]. http://unpanl. un. org/intradoc/groups/public/documents/APCITY/ UNPAN016389. pdf,2004 - 03 - 21/2006 - 06 - 03.
