供应链物流服务质量研究述评与展望

A Review and Future Prospects on Logistics Service Quality in Supply Chain

通过系统梳理国内外代表性研究成果,对供应链物流服务质量的内涵、特点、形成机理等进行总结,分析可知,供应链物流具有全局性、复杂性、动态性和交互性特点;并从量表开发和评价方法等方面对供应链物流服务质量度量研究进行系统评述。基于此,着重指出供应链物流服务质量研究中存在的主要不足,并从定量化度量方法研究、前因与后果探索、质量协同与控制机制设计等方面提出该领域未来研究方向与发展趋势。

By systematically reviewing the researches about logistics service quality in supply chain at home and abroad,and summarizing the concept,feature and formation mechanism of it,this study indicates the distinct characteristics of supply chain logistics,including integrity,complexity,dynamics,and interactivity.Furthermore,researches on the measurement of logistics service quality in supply chain are discussed from the aspects of scale development and evaluation methods.On this basis,the study points out the limitations in the research of logistics service quality in the supply chain and then proposes the future research directions in the study of quantitative measurement methods,exploration of antecedents and consequences,and design of quality coordination mechanisms.