重塑疗养院服务的思考

Reflection on Rebuilding Service in Sanatoriums

本文分析重塑疗养院服务的重要性和必要性,围绕推进传统服务向现代服务转型目标,提出以"重塑服务创品牌、提升品质强内涵"为主题,以"服务思想创先、服务理念创新、服务体系创全、服务质量创优、服务文化创特"的"五创"体系为方法路径,重塑服务,不断提高疗养院服务保障水平。

The article analyzed the importance and necessity of rebuilding service in sanatoriums.Revolv-ing round the transformation from traditional service to modern service, the author put forward the topical subject of“rebuilding service to create brand, improving quality to reinforce connotation”.The author also introduced the main methods and approaches of rebuilding service, including leading service thoughts, innovating service idea, high quality service, special service culture, so as to promote the service level of sanatorium.