银行营业网点服务标准化评价机制研究

The Research on Evaluation Mechanism of Service Standardization of Bank Service Points

本文根据《银行营业网点服务基本要求》和《银行营业网点服务评价准则》两项金融国家标准,结合银行营业网点服务管理现状,研究建立了由指标体系、量化体系和评价方式组成的银行营业网点服务标准化评价机制,并对其应用模式进行了初步探索。

Based on the national standards for finance such as Basic Requirements of Bank Branches Service and Criteria of Bank Branches Service Evaluation, combined with the current situation of service management of banking outlets, the paper studies and establishes the standardized evaluation mechanism of bank branches service consisting of index system, quantitative system and evaluation method, and makes a preliminary exploration on its application mode.