30年来国内外旅游危机管理研究述评

Research Review on Tourism Crisis Management at Home and Abroad in Recent 30 Years

旅游业是一个高敏感性、高关联性的服务行业,其发展极易受到各类破坏性强的非预期性事件的影响.世界范围内各类突发危机事件给旅游业带来的严重冲击,引发了国内外学术界对此领域的关注.国外旅游危机管理研究可追溯至20世纪70年代中期,发展较为成熟;而国内旅游危机管理研究则起步较晚,始于20世纪80年代末,经过30多年的发展,国内相关研究成果快速增加.经梳理30年来(1985—2015年)国内外学者关于旅游危机管理的研究成果,比较分析了国内外旅游危机管理研究的发展历程、研究内容、研究方法以及主要观点.在此基础上展望后续研究,以期为未来的相关研究提供参考和借鉴.

Tourism is a service industry with high sensitivity and high relevancy w h o s e development will be extreme-ly vulnerable to all kinds of unexpected and destructive events. Unexpected crisis events around the world impacted on the tourism industry severely, which has caused the attention of the scholars in this field at h o m e a n d abroad. Overseas tourism crisis management research can be traced back to the m i d 1970s,the development is m o r e m a -ture. While domestic tourism crisis m a n a g e m e n t research began in the late 1980s. During nearly 30 years, domestic related research results are rapidly increasing. This paper collected a n d analyzed the research achievements at h o m e and abroad from 1985 to 2015,and c o m p a r e d the development process,research contents,research methods and main points,references for future research.