互联网在社会工作服务中的应用探析

An Exploration on Internet Application in Social Work

传统社会工作服务方式存在诸如社会认知度不高、资源配置不到位、信息交流不畅通、服务管理效率低等缺点。在"互联网+"的时代背景下,社会工作应充分利用互联网作为改善和创新其传统服务方式的工具。具体而言,借助互联网扩大宣传,提高其社会认知度,打破时间与空间的限制,扩展服务范围和优化资源配置方式,提高服务管理的效率与质量。同时,社会工作应关注和重视互联网可能会带来的问题,把握机遇与挑战,推动社会工作专业化和职业化的发展。

Traditional social work service has some shortcomings, such as the lack of social recognition,unreasonable allocation of resources, the communication delay of information and inefficient service management. In times of ＂Internet plus＂, social work should make full use of the Internet as a tool to improve and innovate its traditional service mode. To be more specific, it is to use the Internet to expand publicity, raise social awareness, break the limitation of time and space, expand the scope of services and optimize the allocation of resources to improve the efficiency and quality of service management. At the same time, social work should pay attention to the problems that the Internet may bring. It is necessary to seize the opportunities and challenges to promote the specialization and professional development of social work.