护理质量持续改进对妇产科不良事件及患者满意度的影响分析

Analysis on the Impact of Continuous Improvement of Nursing Quality on Adverse Events in Gynecology and Obstetrics Department and Patients' Satisfaction Degree

目的探讨护理质量持续改进在妇产科中的应用效果。方法我院于2016年1月在妇产科中实施PDCA护理质量持续改进,选择2014年1月至2015年12月妇产科患者3.83万例(实施前), 2016年1月至2017年12月妇产科患者3.9万例(实施后),观察实施前后妇产科不良事件发生率及患者满意度。结果实施后,妇产科的不良事件发生率显著低于实施前(P <0.05);实施后,患者的总满意度显著高于实施前(P <0.05)。结论护理质量持续改进可有效降低妇产科护理过程中不良事件的发生率,提高护理管理质量及患者满意度,值得临床推广应用。

Objective To explore the effect of continuous improvement of nursing quality in gynecology and obstetrics department. Methods PDCA continuous improvement of nursing quality in obstetrics and gynecology department of our hospital was implemented since January 2016. 38 300 cases of patients from January 2014 to December 2015 (before implementation) and 39 000 cases of patients from January 2016 to December 2017 (after implementation) in obstetrics and gynecology department were selected, to observe the incidence of adverse events in obstetrics and gynecology department and patients' satisfaction degree. Results After implementation, the incidence of adverse events in obstetrics and gynecology department was significantly lower than that before implementation (P <0.05), and patients' total satisfaction degree was significantly higher than that before implementation (P <0.05). Conclusions Continuous improvement of nursing quality can effectively reduce the incidence of adverse events during nursing in obstetrics and gynecology department, and improve the quality of nursing management and patients' satisfaction degree, which is worthy of clinical promotion and application.