程序化和谐护理模式对体检中心体检护理质量的影响研究

Study on Influence of Procedural and Harmonious Nursing Mode on Physical Examination Nursing Quality in Physical Examination Center

目的:探讨程序化和谐护理模式对体检中心体检护理质量的影响。方法:选取2019年7-12月在本院体检中心接受身体健康检查的人员300例作为研究对象,按照护理方法的不同分为对照组与观察组,对照组应用常规护理模式,研究组应用程序化和谐护理模式。比较两组护理质量、护理投诉事件、护理纠纷、意外事件发生率及满意度、HAMD评分、HAMA评分、体检时间、等待时间。结果:研究组维持秩序、流程指导、健康教育、人文关怀评分均高于对照组(P<0.05);研究组不良事件发生率低于对照组(P<0.05);研究组满意度(98.7%)高于对照组(91.3%)(P<0.05);研究组HAMD评分、HAMA评分均低于对照组,体检时间、等待时间均短于对照组(P<0.05)。结论:对体检中心体检者进行护理过程中,程序化和谐护理模式更加有效,可改善护理质量,同时可以减少不良事件,临床上应进一步推广应用。

Objective:To investigate the influence of procedural and harmonious nursing mode on the physical examination nursing quality in physical examination center.Method:From July to December 2019,300 patients who received physical examination in our physical examination center were selected as the research objects.According to the different nursing methods,they were divided into the control group and the study group,150 cases in each group.The control group was given routine nursing mode,the study group was given procedural and harmonious nursing mode.The quality of care,nursing complaint events,nursing disputes,accident rate,satisfaction probability,HAMD score,HAMA score,physical examination time,and waiting time were compared between two groups.Result:The scores of maintained order,process guidance,health education,and humane care of the study group were higher than those of the control group (P<0.05).The incidence of adverse events in the study group was lower than that in the control group (P<0.05).The satisfaction probability of the study group was 98.7%,higher than 91.3% of the control group (P<0.05).The HAMD score,HAMA score in the study group were lower than those of the control group,physical examination time,and waiting time in the study group were shorter than those of the control group (P<0.05).Conclusion:In the process of nursing the physical examination in the physical examination center,the programmatic and harmonious nursing mode is more effective,which can improve the quality of care and reduce adverse events,it should be further promoted and applied clinically.