语音交互技术在城市轨道交通中的应用

Application of Speech Interactive Technology in Urban Rail Transit

分析城市轨道交通乘客信息交互需求及传统信息交互模式存在的不足,介绍语音交互技术,分析其在城轨乘客信息交互服务的应用场景,并在系统功能、业务架构、城轨知识库等层面详细探讨其与传统城轨业务的融合方案及实施路径。语音交互技术对于提升轨道交通智慧化服务水平有重要意义,其在苏州轨道交通的应用实践对行业发展有一定参考价值。

This paper introduces the passenger information interaction needs of urban rail transit and the shortcomings of the traditional information interaction mode;the speech interactive technology is briefl y introduced,and its application scenario in urban rail passenger information interaction service is analyzed,and its integration scheme and implementation path with traditional urban rail service are discussed in detail at the levels of system function,business architecture and urban rail knowledge base.Speech interactive technology is of great signifi cance to improve the intelligent service level of rail transit.Its application practice in Suzhou rail transit has a certain reference value for the development of the industry.