程序化护理应用于健康管理中心的效果及对体检者满意度的影响

Effect of programmed nursing in health management center and its influence on examinees'satisfaction

目的探讨程序化护理在健康管理中心的应用效果及对体检者满意度的影响。方法选取2021年1月至12月在揭阳市人民医院健康管理中心进行检查的100例体检者进行随机对照试验,采用随机数字表法分成常规组和程序组,各50例。常规组男27例,女23例,年龄(41.45±1.46)岁;程序组男24例,女26例,年龄(41.31±1.38)岁。在体检过程中常规组采用常规护理,程序组采用程序化护理。比较两组体检等待时间、体检时间、满意度。采用χ^(2)检验、t检验。结果程序组体检等待时间、体检时间比常规组短[(6.11±1.78)min比(12.15±1.64)min、(40.12±4.47)min比(58.24±6.12)min],差异均有统计学意义(t=17.646、16.907,均P<0.001);程序组总满意度98.00%(49/50),常规组82.00%(41/50),差异有统计学意义(χ^(2)=7.111,P=0.008)。结论程序化护理服务模式在健康管理中心的应用能够有效缩短体检者体检等待时间和体检时间,体检效率和体检质量得以优化,值得在健康管理中心护理管理中推广与应用。

Objective To explore the application effect of programmed nursing in health management center and its influence on examinees'satisfaction.Methods A total of 100 physical examinees in Health Management Center,Jieyang People's Hospital from January 2021 to December 2021 were selected for the random control trial.They were divided into a routine group and a programmed group by the random number table method,with 50 cases in each group.There were 27 males and 23 females in the routine group who were(41.45±1.46)years old.There were 24 males and 26 females in the programmed group who were(41.31±1.38)years old.During the physical examination,the routine group took routine nursing,and the programmed group took programmed nursing.The physical examination waiting times,physical examination times,and satisfaction were compared between the two groups.χ^(2) and t tests were applied.Results The physical examination waiting time and physical examination time in the programmed group were shorter than those in the routine group[(6.11±1.78)min vs.(12.15±1.64)min and(40.12±4.47)min vs.(58.24±6.12)min],with statistical differences(t=17.646 and 16.907;both P<0.001).The total satisfaction degree in the programmed group was higher than that in the routine group[98.00%(49/50)vs.82.00%(41/50)],with a statistical difference(χ^(2)=7.111,P=0.008).Conclusion The application of the programmed nursing service mode in the health management center can effectively shorten the examinees'physical examination waiting time and physical examination time and optimize the medical examination efficiency and quality,so it is worthy of promotion and application in the nursing management of health management center.