公立医院发挥院外监督员作用的实践探索

Exploration of the Practical Application of Multilateral Collaboration to Enhance the Role of External Supervisors in Institutions

公立医院在运营管理中存在多个层面的监督体系,主要包括外部的监督考核和医院内部的管理提升,旨在改进和提高医疗管理质量。随着社会的发展进步,许多医院在保障医疗质量的同时,也在不断改进患者在就医中的人文关怀感受。院外监督员作为非医疗专业人员,从旁观者的视角,向医院提出合理化建议,可以帮助医院更好地提升医疗服务过程中的就医体验。

In the management of public hospital,there are many methods to supervise,mainly divided into exter⁃nal supervision and internal management,aiming to improve the quality of medical management.With the develop⁃ment and progress of society,many hospitals are not only ensuring medical quality,but also continuously improving patients’humanistic care during medical treatment.As non-medical professionals,external supervisors,from the perspective of bystanders,provide reasonable suggestions to hospitals,which can help them better improve their medical experience during the medical service process.