基于THT的中老年人智慧就医模式研究

A Study on the Intelligent Medical Treatment Model for Middle and Elderly People Based on THT

人口老龄化是社会发展的重要趋势,根据老年人智能社会融入调查显示,在就医越来越便捷的移动互联网时代,仅有不到10%的老年人能够独立上网预约挂号,近40%的老年人依然选择在医院人工窗口挂号,且不会使用医院自助设备、不知该挂什么科的老年人分别占43.96%、41.94%。本研究拟针对中老年人就医存在的现实困难,运用智能技术基于三螺旋理论(THT)探索一种“中老年人智慧就医”新模式。聚焦老人就医高频事项和服务场景,梳理“中老年人智慧就医”存在的具体问题;通过对移动互联网医疗服务平台开展适老化改造、智能就医科普培训视频自作及宣传;同时加强卫健部门、医疗机构及高校的三方联动,一方面线上线下宣传推广老年人智慧就医操作流程,另一方面联动多方志愿服务团队组织并开展多种形式的中老年人智慧就医活动。基于THT中老年人智慧就医模式可在一定程度上推动解决老年人在运用智能技术方面遇到的困难,帮助老年人跨越“数字鸿沟”,改善老年人的就医体验,提高老年人的就医获得感。

Population aging is an important trend of social development.According to the survey of the elderly's intelligent social integration,in the era of mobile Internet,which is more and more convenient for medical treatment,only less than 10%of the elderly can make an appointment online independently.Nearly 40%of the elderly still choose to register in the hospital's artificial window,and the elderly who do not use the hospital's self-service equipment and do not know what department to register account for 43.96%and 41.94%respectively.This study intends to explore a new model of"intelligent medical treatment for middle-aged and elderly people"based on the triple helix theory(THT)by using intelligent technology in view of the practical difficulties of medical treatment for middle-aged and elderly people.Focus on the high-frequency items and service scenarios of the elderly for medical treatment,and sort out the specific problems existing in the"smart medical treatment of middle-aged and elderly people";through the mobile Internet medical service platform to carry out aging transformation,intelligent medical science training video self-made and publicity;colleagues strengthen the tripartite linkage of health departments,medical institutions and universities.On the one hand,they promote the operation process of intelligent medical treatment for the elderly online and offline,and on the other hand,they organize and carry out various forms of intelligent medical treatment activities for middle-aged and elderly people through multi-party volunteer service teams.Starting practical activities based on the THT intelligent medical treatment model for the middle-aged and elderly people can promote the solution of the difficulties encountered by the elderly in the use of intelligent technology to a certain extent,help the elderly to cross the"digital divide",improve the medical experience of the elderly,and improve the sense of medical treatment of the elderly.