数字化转型环境下图书馆服务风险

Risks to Library Services in the Context of Digital Transformation

数字化转型下图书馆服务面临成本、效益、替代等多重风险。目前相关研究较为分散,缺乏对系统性、整体性风险的观察和分析。文章运用扎根理论方法,探究相关科研论文和13个风险情景中的风险要素及其相互作用关系,识别出图书馆服务成本、法律、技术、质量、效益、替代、价值7类风险,风险整体呈进阶式循环演进特征。研究发现:为提升我国图书馆服务水平,应当建立动态的风险评估、监测机制,科学预判风险发展趋势;推动图书馆服务风险协同治理,提升风险规制效率;基于风险作用特征开展规制,避免风险循环演进。

In the context of digital transformation,library services face multiple risks in terms of costs,benefits,and substitution.Currently,relevant studies are fragmented and lack observation and analysis of systemic and holistic risks.Using the method of grounded theory,this article explores the risk elements of library services and their interactions based on relevant academic papers and 13 risk scenarios.It identifies seven categories of risk for library services,namely the cost risk,legal risk,technology risk,quality risk,utility risk,substitution risk,and value-based risk,which are characterized by a progressive cyclical evolution.In order to improve the level of library services in China,a dynamic risk assessment and monitoring mechanism should be established to scientifically predict the development trend of risks;promote the collaborative management of library service risks to enhance the efficiency of risk regulation;and establish risk rules and regulations based on the characteristics of the role of risks so as to avoid the risk of cyclic evolution.