出院病人电话回访的实践

Application on telephone visit for discharged inpatients

阐述了对出院病人进行电话回访的具体做法和作用,通过病人反馈意见的归纳总结,对从中反映出的医疗服务作风、服务质量、技术水平、医疗费用等四个方面的问题进行了分析,并对如何采取对策和措施,全面提高医院医疗服务质量,更好满足病人的需求进行了探讨。

The article introduced the practice of telephone visit discharged inpatients and its functions. The issues of medical service satisfaction, quality, skills and medical expense were reflected. So the telephone visit to discharged inpatient could improve medical quality and faced patients＇ demands.