健康信息服务驱动公共图书馆未来发展——基于《英国NHS图书馆质量评估标准》的分析与启示

Health Information Service Promoting the Future of Public Libraries:Interpretation of NHS Library Quality Assurance Framework England

《英国NHS图书馆质量评估标准》是英国官方的健康图书馆信息服务质量评估标准,规定了包括政策、经费、员工、服务设施、图书馆信息服务等在内的48个健康信息服务质量标准,将图书馆健康信息服务纳入到国家发展规划日程。以《英国NHS图书馆质量评估标准》为切入点,深入解读其服务政策、员工资质、服务空间、资金来源、服务内容等五项涉及公众健康信息服务的重要质量标准,以期找到英国图书馆健康信息服务的成功所在。从紧密围绕国家政策指示、创设高体验值服务环境、争取社会力量支持、开展多元化服务推广、倡导健康知识服务等方面为我国公共图书馆健康信息服务的发展提供参考,以期推动我国图书馆健康信息服务的理论研究与实践创新。

Since NHS Library Quality Assurance Framework England sets out national standards for the development of England National Health Service and enables a robust quality assessment of library/knowledge services,it formulated the 48 important standards including strategic management,finance,human resources and staff management,infrastructure and facilities,and library/knowledge services delivery,and incorporated library health information service into national development program schedule.This paper selects NHS Library Quality Assurance Framework as an example,and analyzes its contents including service policy,staff qualification,service space,funding and service projects,which are core standards of health library service.It reveals their secrets of success,containing closely surrounding state policy,creating a high-experienced service environment,actively absorbing the social support,targeting service promotion for different types of public,focusing on health knowledge service.These implications can be helpful for the development of domestic health services in libraries,so as to promote theoretical research and practical innovation.