极致化护理服务提升体检优质护理工作分析

Analysis of ultimate nursing services in the promotion of physical examination quality nursing work

目的分析极致化护理服务在提升体检优质护理工作中的应用效果。方法将2016年11月~2017年11月期间在本院进行体检的100例体检者作为实验组,即在优质护理工作中实施极致化护理服务;将2015年10月~2016年10月期间在本院进行体检的的100例体检者作为对照组,实施优质护理服务。将两组的体检质量优良率、体检者对护理服务的满意度情况进行对比分析。结果两组体检者的体检质量比较发现,实验组体检质量优良率为96.00%,明显高于对照组(87.00%),差异具有统计学意义(P<0.05);两组体检者对体检护理服务的满意度方面,实验组体检护理总满意率为99.00%,明显较对照组更高(90.00%),差异具有统计学意义(P<0.05)。结论在体检优质护理工作中,实施极致化护理服务干预,可提升体检工作质量,提高体检者对护理服务的满意度,可在今后临床中大力推广使用。

Objective To analyze the application effect of ultimate nursing services in improving the quality nursing of medical examination. Methods 100 cases of physical examination conducted in our hospital from November 2016 to November 2017 were selected as the experimental group in this study, namely, the ultimate nursing service was implemented in the quality nursing work.100 medical examiners who performed physical examinations in our hospital from October 2015 to October 2016 were selected as the control group, who were treated with quality nursing care. The excellent and good rate of medical examination quality, nursing service satisfaction of examiners between the above two groups were compared. Results Comparison of medical examination quality found that the excellent and good rate of medical examination quality in the experimental group was 96.00%, significantly higher than that in the control group （87.00%）, and the difference between the two groups was statistically significant （P〈0.05）. There was a big difference in the satisfaction degree of medical examination service between two groups. The total satisfactory rate of medical examination nursing in the experimental group was 99.00%, which was significantly higher than that of the control group （90.00%）, and the difference was statistically significant （P〈0.05）. Conclusion In the examination quality nursing work, the implementation of the ultimate nursing intervention can improve the quality of medical examination and improve the satisfaction of nursing service, and can be vigorously promoted in clinic.