美国宾州州立大学ORR服务的经验分析及对我国高校图书馆的启示

ORR Service Experience of Penn Stage University and its Enlightenment on Chinese Academic Libraries

该文首先通过对ORR咨询服务概念的介绍,说明了未来一阶段通过开展ORR服务进行图书馆虚拟咨询服务改革的必要性,之后通过具体分析美国宾夕法尼亚大学ORR项目的成功经验,为我国高校图书馆通过开展ORR咨询服务,进行虚拟化建设提出了几点建议。

After giving a brief introduction of ORR definition and the necessity of reforming the library service by implementing ORR service,the paper conducts a in-depth research on ORR project by Penn State University and proposes several suggestions on how to carry out ORR reference service for Chinese academic libraries.