运用PDCA循环法对门诊处方调剂质量的影响

Application of PDCA cycle in quality management of medicine dispensing in outpatient dispensary

目的探究运用PDCA循环法对门诊药房处方调剂质量的影响。方法采用PDCA循环管理模式,调查江西省人民医院2017年4—11月门诊药房调剂差错情况,分析差错原因,制定防治措施,对实施效果进行评价。结果该院门诊药房处方调剂差错率由0.031 2%降至0.015 4%,差错率降低了52.06%,达到预期目标。结论PDCA循环法的开展有效减少工作中存在的问题,降低处方调剂差错率,使门诊日常调剂工作更加准确高效,提高了病人满意度。

Objective To explore the effect of PDCA cycle on the quality of prescription dispensing in outpatient dispensary.Methods According to the PDCA cycle,existing problems of Jiangxi Provincial People’s Hospital were found in dispensing be?tween April and November 2017,and the causes were analyed.Then,formulated preventive measures,and evaluated the implementa?tion effect.Results The dispensing error rate decreased since the beginning of PDCAcycle,from 0.031 2%to 0.015 4%,and the er?ror rate decreased by 52.06%to achieve the expected goal.Conclusion The development of PDCA cycle can effectively reduce the problems in the work,reduce the error rate of prescription dispensing,make the daily dispensing work more accurate and effi?cient,and improve patient satisfaction.