何以驱动数字化合供:基于“我为政府网站找错”的实证考察

How to Drive the Digital Co-production:An Empirical Study Based on“I Find Mistakes for Government Websites”

数字化合供是利用数字技术高效推进公民合供的重要途径,国务院办公厅发起的“我为政府网站找错”平台为观察数字时代的公民合供提供了窗口。研究基于平台发布的2023年度网民“找错”数据,结合中国政府网公布的政府网站监管年度数据,探究影响公民合供的因素。研究发现,行政层级间的公民合供存在非均衡性,相较于低层政府,公民更愿意参加高层政府网站的“找错”合供,部级网站得到了较高的合供水平。监管考核机制显著负向影响部级网站,对省、市、县三级网站的影响关系不显著。而地区文化是重要变量,显著正向影响省、市、县三级合供水平。研究启示,政府部门应率先推进政府网站规范性建设,探索建立效能导向的公民合供模式,营造宽松环境并引导公民积极合供。

Digital co-production is an important way to utilize digital technology to promote citizen coproduction efficiently and effectively.The General Office of the State Council of China initiated the platform“I Find Mistakes in Government Websites”,which provides a window to observe citizen co-production in the digital era.Based on the 2023 netizen“mistakes-finding”data released by the platform and the annual data on the supervision of government websites published by the Chinese government website,the study explores the factors that affect citizen co-production in the provision of services.The study finds that there is an imbalance in citizens’participation among administrative levels,and citizens are more willing to participate in“mistakes-finding”on high-level government websites than on low-level governments,and ministerial-level websites receive a higher level of co-production.Regulatory and assessment mechanisms have a significant negative impact on ministerial websites,but not on provincial,municipal and county websites.The regional culture is an important variable,which significantly and positively influences co-production at the provincial,municipal and county levels.The study reveals that government departments should take the lead in promoting the standardization of government websites,exploring the establishment of a performance-oriented model of citizen co-production,creating a relaxed environment and guiding the public to actively collaborate.