供电局设备保修Call Center系统的设计与实现

Design and Implementation of Call Center in the Power Supply Bureau Management System

介绍了客户呼叫中心 (callcenter)的基本原理 ,分析了供电局设备保修的具体需求 ,提出了一个电力设备保修联动系统的解决方案。实践表明 。

The basic principle of call center is introduced. After analyzing the practical needs, this paper puts forward a feasible solution of the power supply bureau management system. Practice shows that the system can measurably resolve the problems of the power device maintenance.