DB4403/T 321—2023《消费者权益服务站建设与管理规范》地方标准解读

Interpretation of DB4403/T 321—2023,Specification for the Construction and Management of Consumer Rights Service Station

深圳市地方标准DB4403/T 321—2023《消费者权益服务站建设与管理规范》于2023年3月15日正式实施。该标准的发布实施,可进一步规范消费者权益服务站的建设、管理与运行,有利于提高消费纠纷处理效率,降低消费维权成本,提升消费者满意度。本文简要介绍了该标准制定的背景及意义,并对标准的主要内容进行了解读,最后就标准的实施与推广提出了措施建议。

The Shenzhen local standard DB4403/T 321—2023"Specification for the construction and management of consumer rights service station"was officially implemented on March 15,2023.The release and implementation of this standard can further standardize the construction,management,and operation of consumer rights service stations,which is conducive to improving the efficiency of consumer dispute resolution,reducing the cost of consumer rights protection,and improving consumer satisfaction.This article briefly introduces the background and significance of the development of this standard,interprets its main content,and finally proposes measures and suggestions for the implementation and promotion of the standard.