民办高校学生满意度的影响机制及提升路径

Research on the Influence Mechanism and Promotion Strategy of Students’ Satisfaction in Non-governmental Institutions ofHigher Learning

基于民办高校学生的调查数据,建构民办高校学生满意度“期望—实效”模型,探讨学生预期实现程度、能力与情感获得感知、学习与生活感知对学生满意的影响机制。使用分层回归以及简单效应分析法,探讨能力与情感获得感知在学生预期实现程度和学习与生活感知间的中介效应以及学习与生活感知在学生预期实现程度和学生满意间的中介效应。在此基础上,分析能力与情感获得感知和学习与生活感知在学生预期实现程度和学生满意关系中的链式中介效应。研究发现:民办高校学生预期实现程度、能力与情感获得感知、学习与生活感知和学生满意呈显著正相关,学生预期实现程度能够正向预测能力与情感获得感知、学习与生活感知、学生满意;能力与情感获得感知在学生预期实现程度和学习与生活感知的正向关系中发挥部分中介作用,学习与生活感知在学生预期实现程度和学生满意的正向关系中发挥部分中介作用;能力与情感获得感知和学习与生活感知在学生预期实现程度影响学生满意的关系中起链式中介作用。因此,应推进民办高校内涵建设,深化改革人才培养模式,满足学生的学习与生活需求。

Based on the survey data of students in non-governmental institutions of higher learning,this paper constructs the“expectation-effectiveness”model of students’satisfaction of non-governmental institutions of higher learning,and discusses the influence mechanism of students’expectation realization degree,ability and emotion acquisition perception,learning and life perception on students’satisfaction.Using hierarchical regression and simple effect analysis,it discusses the mediating effect of ability and emotion acquisition perception between students’expected realization and learning and life perception,and the mediating effect of learning and life perception between students’expected realization and satisfaction.On this basis,the chain mediating effect of ability and emotion acquisition perception and learning and life perception in the relationship between students’expected realization and satisfaction is analyzed.It is found that there is a significant positive correlation between students’expectation realization in non-governmental institutions of higher learning,learning and life perception,ability and emotion acquisition perception and students’satisfaction;The degree of students’expected realization can positively predict the ability and emotion acquisition perception,learning and life perception,and students’satisfaction.Ability and emotion acquisition perception play a partial intermediary role in the positive relationship between students’expected realization degree and learning and life perception,while learning and life perception play a partial intermediary role in the positive relationship between students’expected realization degree and satisfaction.The perception of ability and emotion acquisition,and the perception of learning and life,play a chain intermediary role in the relationship between students’expected realization and satisfaction.Therefore,it is necessary to promote the connotation construction of non-governmental institutions of higher learning,deepen the reform of talent training model,and meet students’learning and living needs.