风险管理在呼吸内科病房护理管理中的应用效果

Application Effect of Risk Management in Nursing Management of Respiratory Medicine Ward

目的分析风险管理在呼吸内科病房护理管理中的应用效果。方法选取我院呼吸内科2018年7月至2019年10月收治的100例患者为试验样本,按照随机数字表法进行分组,对照组50例患者实施常规护理管理,分析组50例患者在对照组的基础上应用护理风险管理,就两组护理风险事件发生率、护患纠纷发生率、投诉率等指标进行分析比较。结果分析组患者护理风险事件发生率(2.0%)、护患纠纷发生率(2.0%)、投诉率(0.0%)均明显低于对照组(14.0%、14.0%、8.0%),各项护理质量评分明显高于对照组,患者护理满意度(96.0%)明显高于对照组(84.0%),组间比较P<0.05,差异显著。结论在呼吸内科病房护理管理中应用风险管理有助于降低护理风险,减少护患纠纷和患者投诉,提升护理工作质量,营造良好的护患关系,此护理管理方法值得推广应用。

Objective To analyze application effect of risk management in nursing management of respiratory medicine wards.Methods The paper chose 100 patients admitted to respiratory medicine department of our hospital from July 2018 to October 2019 as test samples and divided them into groups according to random number table method,50 cases in control group were treated with routine nursing management,and 50 cases in analysis group with nursing risk management based on control group.Incidence of nursing risk events,nurse-patient disputes,and complaint rate between two groups was analyzed and compared.Results Incidence of nursing risk events(2.0%),nurse-patient disputes(2.0%),and complaint rate(0.0%)of patients in analysis group was significantly lower than control group(14.0%,14.0%,8.0%).Nursing quality scores were significantly higher than control group,and nursing satisfaction degree of patients(96.0%)was significantly higher than control group(84.0%).Difference comparison between groups was significant,P<0.05.Conclusion Risk management in nursing management can reduce nursing risks,nurse-patient disputes and patient complaints in respiratory medicine ward,improve nursing quality,and create good nurse-patient relationship,which is worthy of promotion and application.