意大利地方政府电子政务成熟度的探索:基于三步潜在类别分析的实证研究

Exploring e-maturity in Italian local governments:empirical results from a three-step latent class analysis

本文采用定量和整体分析的方法来构建地方政府的电子政务成熟度模型,将其定义为数字技术在公共服务提供中的应用程度。此外,该研究还增加了与不同电子政务成熟度水平相关的绩效的证据。为此,我们收集了来自814个意大利地方政府的调查数据,并将其与二手数据整合。本文提出了一个新的角度来评估地方政府层面的电子政务成熟度,并根据其终端用户对公共服务进行分类。潜在类别分析的结果表明,意大利地方政府的电子政务成熟度水平相当有限,而且大多数地方政府在数字化过程中倾向于优先考虑政府对企业的服务,而不是政府对市民的服务。高水平的电子政务成熟度更多地与效能相关而不是与效率相关。

This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments,defined as the extent to which technologies permeate public service delivery.Moreover,the study adds evidence on the performance associated with different levels of e-maturity.In so doing,we collect survey data from 814 ltalian local governments and integrate it with secondary sources.We propose a new angle for assessing e-maturity at the local government level,where the novel approach is the categorisation of public services on the basis of their final users.The application of a latent class analysis shows that the level of e-maturity is quite limited among Italian local governments and that most of them tend to prioritise government-to-business rather than government-to-citizen services in their digitisation process.A high level of e-maturity is associated with greater effectiveness rather than efficiency.