根本原因和形成过程的透明度不会减少对繁文缛节的感知:一项调查实验的实证研究

Rationale and process transparency do not reduce perceived red tape:evidence from a survey experiment

繁文缛节是一个突出的社会问题,但关于如何减少感知到的繁文缛节的研究仍然较少。基于有关透明度的研究文献,我们假设更高水平的根本原因和形成过程透明度将导致更低水平的感知繁文缛节,并用一项调查实验来检验这个推测。具体来说,我们让美国公众评价从机动车部门取得驾照过程中的繁文缛节水平。研究发现,提高根本原因和形成过程的透明度不会影响公众感知的繁文缛节。因此,我们建议组织寻找更精确的方法来减少不必要的烦琐规则,同时认识到一定程度的繁文缛节可能是官僚机构运作不可避免的一部分。

Red tape is a salient societal problem but there is a dearth of research on how per¬ceived red tape can be reduced.Building on the transparency literature,we hypothesize that higher levels of rationale and process transparency will result in lower levels of perceived red tape.We test our reasoning using a survey experiment.Specifically,we have US citizens rate the level of red tape associated with the burdensome process of obtaining a driver's license at the Department of Motor Vehicles.We find that providing rationale and process transparency to citizens does not influence perceived red tape.Hence,organizations are advised to look for more fine-grained approaches to reduce perceptions of unnecessarily burdensome rules,while realizing that a certain level of perceived red tape is likely an unavoidable part of bureaucratic functioning.