识别可持续的公共服务转型影响因素:基于系统文献评价法

Identifying influencing factors of sustainable public service transformation:a systematic literature review

本文延续了《国际行政科学评论》中关于公共服务创新与转型的讨论。伴随着政治、社会经济和技术变革对公共服务转型的推进,当前的服务供给模式显得越发低效。然而,公共服务转型伴随着风险。本文发现,针对此类风险的学术研究还很匮乏,风险管理需要加强。本文的主要结论是,风险管理、领导力和公众参与是促进抑或阻碍公共服务转型的关键因素。

This article continues the conversation on public service innovation and transformation in the Intermational Review of Administrative Sdiences.Political,socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingy ineffective.However,public service transformation introduces risks.This article finds a paucity of academic research into those risks,highlighting need for their management The key conclusion is that risk management,leadership and public participation can faciltate or hinder public service transformation.