公共行政部门的员工投入:喀麦隆员工敬业度驱动因素的一项研究

Employee involvement in the public administrative sector:an exploration of the engagement drivers in Cameroon

尽管许多发展中国家已努力践行新公共管理,但提升公共服务质量更多停留在理想而非现实层面。反思这一问题的原因,员工不敬业现象屡见不鲜,而且在大多数情况下,没有任何确切解释。本文着眼于确定可能促使公职人员有效投入公共行政服务的敬业度驱动力。为此,我们在喀麦隆进行了一项实证研究。本文将同时使用统计推断和内容分析。研究结果显示,公职人员的投入尤其与工作组织、人力资源管理实践以及上级对其潜力的认可有关。

In many developing countries,despite the efforts made to roll out New Public Management,public service quality is still more of an ideal than a reality.Employee disengagement emerges time and again in reflections on the causes of the problem,without,in most contexts,having any precise explanations.The article sets out to identify the engagement drivers likely to secure the effective involvement of public officials tasked with providing the public administrative service.To do this,an empirical study is conducted in Cameroon.The analysis makes use of both statistical inference and content analysis.Its results tell us that the involvement of public officials is linked,in particular,to work organisation,human resources management practices and the recognition of their potential by their superiors.