信息通讯技术对于政府转型和公民信任的作用研究

The role of information and communications technology in the transformation of government and citizen trust

本文基于退出—呼吁(exit-voice theory)理论建立起经实证检验的概念模型,研究信息通讯技术推动的政府转型对公民信任所产生的影响。本文界定并阐释了影响政府转型对公民信任发挥作用的关键要素,诸如政府绩效和透明度。巴林是海湾合作委员会地区(the Gulf Cooperation Council region)采用信息与通讯技术最高的国家,基于来自该国的313份调查回复,我们检验了政府转型与公民信任之间的中介变量——政府绩效和透明度。本文所形成的初步见解在信息通讯技术推动的政府转型背景下公民信任的测量与展示方面具有丰富的政策意涵。同时也拓展了我们对于信息通讯技术推动的政府转型是如何改善政府与公民关系以及数字服务运用等方面的理解。

We present an empirically tested conceptual model based on exit-voice theory to study the influence of information and communications technology-enabled transformation of government on citizen trust in government.We conceptualize and address the key factors affecting the influence of transformation of government on citizen trust,including government performance and transparency.Based on 313 survey responses from citizens in Bahrain,the top-ranked country in information and communications technology adoption in the Gulf Cooperation Council region,we test government performance and transparency as mediators between transformation of government and citizen trust.The resulting preliminary insights on the measurement and manifestation of citizen trust in the context of information and communications technology-enabled transformation of government have multiple policy implications and extend our understanding of how information and communications technology-enabled transformation of government can improve the government-citizen relationship and digital services adoption.