专业角色认同和公共服务动机对两难决策的联合效应

The combined impact of professional role identity and public service motivation on decision-making in dilemma situations

在公共部门工作就意味着需要在两难情景下做出决策。一致的决策有利于提升组织绩效,那么,公共服务专业人员基于什么做出决策?本研究致力于探讨,在复杂情境中,公共服务动机和专业角色认同是否有利于预测公共服务专业人员的决策行为?本研究利用调查数据,探讨这两个概念对荷兰食品与消费品安全局兽医检验员决策的影响。研究表明,兽医检验员的专业角色认同会影响决策,但是公共服务动机对两难决策没有直接效应,也没有调节效应。

Working in the public sector implies the need to make decisions in the face of dilemmas.As consistent decision-making is highly desirable for organizational performance,the question arises:what do public service professionals base their decisions on?This study aims to increase our understanding of whether public service motivation and professional role identity are useful concepts by which to predict what decisions public service professionals will make in complex situations.Using survey data,this research investigates the impact of these two concepts on the decision-making of veterinary inspectors working at the Dutch Food and Consumer Product Safety Authority.The results support the hypothesis that decision-making is influenced by the way in which veterinary inspectors interpret their professional role.Public service motivation,in contrast,seems to have neither a direct nor a moderating effect on decision-making in the context of dilemma situations.