公共图书馆读者服务满意度反馈信息调查与思考——以天津图书馆(天津市少年儿童图书馆)为例

Investigation and Thinking on Feedback Information of Reader Service Satisfaction in Public Libraries——Taking Tianjin Library (Tianjin Children’s Library) as an Example

随着时代的进步,公共图书馆的服务方式及服务内容在不断更新的同时,也面临着巨大的挑战。本文以天津图书馆(天津市少年儿童图书馆)读者反馈信息为例,分析图书馆的服务情况,并由此提出改进建议。

With the changing of era,the service mode and content of public libraries is constantly updated,and faces great challenges.Taking the feedback information of readers in Tianjin Library(Tianjin Children’s Library)as an example,this paper analyzes the situation in the service of the library,and puts forward the improvement suggestions.