基层政府数字技术应用的动态过程及其影响因素探究——基于广州河长管理信息系统的纵向案例分析

The Dynamic Process and Determinants of Digital Technology Application in Local Government:A Longitudinal Case Study on Guangzhou River Chief Management System

数字技术对人们的生产生活方式以及国家社会治理方式产生了深远影响。本文在对经典的TOE框架进行补充和调整的基础之上,利用纵向案例分析的方法对广州河长管理信息系统的应用进行研究。研究发现:第一,该应用呈现初步应用、稳定应用和深度应用三个阶段,不同阶段中技术、组织、环境三类影响因素的具体作用不同;第二,政府部门的数字技术应用是一个持续性的过程,上一阶段的应用会对下一阶段的应用产生反馈影响;第三,技术因素与组织因素、技术因素与环境因素之间存在相互影响,从而对实际的应用产生交互作用。文章从长期、动态的视角揭示政府部门应用数字技术的逻辑,并对TOE框架进行了丰富和扩展,为政府数字化转型的高质量可持续发展提供了参考。

Information technology has had a profound impact on people's production and lifestyle,as well as on the country's social governance.Based on revising the classic TOE framework,this paper use the method of longitudinal case analysis to study the application of the Guangzhou River Chief Management System.We have found that,firstly,the application presents three stages:the preliminary application,the stable application,and the deep application.The specific roles of technology,organization,and environment in different stages are different.Secondly,the application of information technology by government is a continuous process where the application in the previous stage will have a feedback impact on the application in the next stage.Thirdly,there is a mutual influence between technological factors and organizational factors,as well as between technological factors and the environment,which can have an interactive effect on the applications.This paper reveals the logic of government departments'application of information technology from a long-term and dynamic perspective,enriches and expands the connotation of TOE theoretical framework,and provides a reference for high-quality sustainable development of government digital transformation.